Head Office 01284 766057

Customer Charter

Bennett Homes is committed to following the requirements set out in the Consumer Code for Home Builders at all times. Details of the code can be found at www.newhomesconsumercode.com.

Our promise to you

Every stage of the buying and selling process is backed by the Bennett Homes Customer Charter - our commitment to ensuring you receive the best possible service.

We will provide you with full and detailed information about the property you wish to purchase including, but not limited to:

  • terms of sale
  • details of the home including land and communal areas, location, site layout, demarcation and boundary details
  • a sketch layout plan with approximate room sizes marked and kitchen and utility room layouts where appropriate
  • summary details of the property construction including the energy efficiency rating
  • fixtures and fittings to be included
  • the type of heating system
  • a summary of external works and materials

We will provide you with reliable information about the Buildmark Cover from the NHBC and any other cover from which you will benefit. Buildmark Cover gives you protection in the unlikely event of a builder's insolvency. Whilst not covering normal wear and tear or lack of maintenance, it does include an obligation on the part of the builder to repair defects which occur in the first two years and then covers you for the following eight years against the cost of repairs made necessary by damage caused by a breach of any mandatory NHBC requirement.

The full extent of the cover provided is detailed in your Buildmark Cover document which you will receive during conveyancing. This should be read carefully and your solicitor should be able to clarify anything you may not understand. A specimen copy can be made available should you wish to see one beforehand.

We will provide you with reliable information about the completion and occupation of your property and, once you have reserved your property, we will maintain regular contact to keep you informed of progress. As building work nears completion, we will give you at least four weeks notice of the due completion date to allow you to arrange everything on your side.

When we hand over your property you will receive a Home Owner's Manual that contains Health & Safety information, product information including heating system instructions, guidance on items that require servicing and maintenance. We will ensure that your home is clean and ready for occupation.

We will meet you at your new home to demonstrate how everything works and to familiarise you with the location of stop valves, the electrical consumer unit, gas valves and the central heating controls.

You will be informed clearly about the after-sales service we provide. Our aim will be to deal effectively both with routine service matters and emergencies and in the unlikely event that you should have problems after you have moved in, our commitment continues for two years after the sale has been completed. You will be given details of the person to contact about any emergency that may arise or any requests you may have for service.

Get in touch to request a brochure or arrange a viewing


01284 766057


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